et99 Privacy Policy — Your Information Is Safe With Us

1. Introduction and Scope

et99 (referred to hereinafter as "we", "our", or "platform") provides a safe and trusted online gaming experience for users in Bangladesh. This Privacy Policy applies to the et99 website et99.cam and explains how we collect your personal information, why we collect it, how we use it, and how we keep it protected.

By using our platform, you are considered to have agreed to the terms of this Privacy Policy. If you have any objection to any part of this policy, please refrain from using our site and contact our support team.

This policy may change from time to time. In the event of changes, we will update the "Last Updated" date at the top of the page. For significant changes, we will notify registered users by email.

2.1 How We Collect Information

We collect information in the following ways:

• Directly from you: Information provided through registration forms, verification processes, and during customer support interactions.
• Automatically: Technical information collected through cookies, web beacons, and log files.
• Through third parties: Information received from identity verification services and payment processors.

3. Purpose of Using Your Information

et99 uses your information only for legitimate and necessary purposes. The main purposes for which we use your information are set out in detail below:

3.1 Account Management and Verification

We use your identity and contact information to create, manage, and secure your account. This information is essential for age verification (confirming 21+) and ensuring account security.

3.2 Transaction Processing

Financial information is used to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. All transactions are handled securely through SSL encryption.

3.3 Providing Customer Support

Our 24/7 live chat support team may access your information and activity history to resolve your issues quickly and effectively.

3.4 Legal and Regulatory Compliance

We store and process your information to comply with applicable laws, regulations, and regulatory requirements. This includes anti-money laundering (AML) measures and fraud detection.

3.5 Service Improvement and Personalisation

By analysing your gaming preferences and behaviour, we create a more relevant and improved experience for you. This information is also used to identify technical issues and improve platform performance.

3.6 Communication and Notifications

Contact information is used to keep you informed about important account-related notices, security alerts, transaction confirmations, and relevant offers based on your consent.

4. Sharing Information With Third Parties

et99 does not sell or rent your personal information to third parties. However, we may share your information with selected parties in the limited circumstances described below:

4.1 Service Providers

Payment processors (bKash, Nagad, Rocket, Upay, banks), identity verification agencies, and technology service providers — all of whom operate under strict confidentiality agreements.

4.2 Legal Obligations

We may be required to provide necessary information in response to applicable laws in Bangladesh, court orders, or legitimate requests from government authorities.

4.3 Fraud Prevention

Relevant information may be shared with law enforcement agencies to assist in investigations related to cybercrime, fraud, or money laundering.

4.4 Business Changes

If a significant change occurs to et99's business structure (such as a merger or acquisition), user information may be transferred to the new entity, but it will always remain subject to this Privacy Policy.

5. Cookie and Tracking Technologies

et99 uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience on our site.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the site — such as maintaining login sessions, security verification, and saving your language preferences. These cookies cannot be disabled as doing so would disrupt the site's functionality.

5.2 Performance Cookies

These cookies are used to analyse how you use our site. This information is completely anonymous and helps us improve the quality of our services.

5.3 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may limit some features of our platform.

6. Data Security Measures

et99 follows industry-standard technical and organisational measures to protect your personal information.

• SSL/TLS Encryption: All data transmission on our site is protected by 256-bit SSL encryption.
• Secure Data Storage: Your information is stored in encrypted databases and regular security audits are conducted.
• Access Controls: Only authorised personnel may access your information for specific and necessary purposes.
• Two-Factor Authentication: Two-factor authentication is available to enhance the security of your account.
• Regular Security Testing: Our systems are regularly tested for vulnerabilities and necessary updates are applied.
• Data Breach Response Plan: In the event of a data breach, we respond promptly and notify affected users.

While we strive to ensure the highest level of protection, no data transmission or storage over the internet can be claimed to be completely secure. We therefore advise you to keep your account password confidential and to avoid logging in on unfamiliar devices.

7. Data Retention and Deletion

et99 retains your information for as long as it is necessary or legally required.

7.1 Active Accounts

All relevant information is retained while your account is active. Even after an account is closed, certain information may be kept for a defined period due to legal and regulatory requirements.

7.2 Financial Records

Transaction records are retained for an extended period in accordance with anti-money laundering laws and other financial regulations.

7.3 Data Deletion Requests

You may request the deletion of your information beyond legal obligations and legitimate business requirements. Send such requests to [email protected]. We will take action as promptly as possible.

8. Your Rights and Choices

As a user of et99, you have the following rights over your own information:

• Right of Access: You have the right to know what information we hold about you and to receive a copy of that information.
• Right to Rectification: You may request that any inaccuracies in your information be corrected.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal information.
• Right to Restrict Processing: In certain cases, you may request that the processing of your information be limited.
• Right to Withdraw Marketing Consent: You may withdraw your consent to receive promotional emails or notifications at any time.
• Right to Data Portability: You may request that your information be provided in a commonly used format.

To exercise these rights or for any questions, contact our customer support directly.

9. Protection of Minors

et99's services are for persons aged 21 and above only. We do not intentionally collect information from anyone under the age of 21. If we become aware that a minor's information is in our system, we will immediately close that account and delete the information.

If you believe that a minor is using our services, please notify our support team immediately.

10. Changes to This Policy

et99 may update this Privacy Policy from time to time. Depending on the nature of the changes, we will take the following steps:

• Minor changes: The "Last Updated" date at the top of the page will be updated.
• Significant changes: Registered users will be notified in advance by email.
• Fundamental changes: Notice will be prominently displayed on the platform and re-consent will be obtained where necessary.

We recommend that you review this page periodically. Continuing to use our site after this policy is published means you are agreeing to the updated policy.

11. Applicable Law and Jurisdiction

This Privacy Policy is governed by applicable law. Any dispute arising from the interpretation or application of this policy will be resolved through discussion between both parties. If no resolution is reached, the applicable legal process will be followed.

This policy has been drawn up in the English language and the English version shall be considered authoritative.