For players aged 21 and above

Responsible Gambling at et99 — Enjoy Safely and Healthily

et99 believes that entertainment should always be enjoyed in a controlled and responsible way. Our safety tools and support systems keep you protected.

What Is Responsible Gambling and Why Does It Matter?

Responsible gambling means treating betting as a fun and controlled form of entertainment — not a way to earn money. At et99, we want you to enjoy cricket, slots, or casino games with complete comfort, where your budget, time, and emotions all remain in your own control.

Gambling carries risks and is not suitable for everyone. When serving the Bangladesh market, we ensure that only adults aged 21 or above can use our platform. Protecting minors is one of our highest priorities.

et99 provides effective responsible gambling tools — deposit limit setting, time-out, and self-exclusion — so that whenever you feel you need boundaries, you can set them easily. Our Bengali-speaking support team is available 24/7 on live chat.

Important Warning

Before placing bets, make sure you are 21 years of age or older. Only play with money that you can afford to lose without affecting your daily life.

24/7 Support

If you are experiencing any problems with gambling, contact us on live chat right now. Our Bengali-speaking team is always by your side.

Our Protection Tools

et99 provides these tools for your safe and enjoyable experience.

Set Deposit Limits

Set daily, weekly, or monthly deposit limits and eliminate the chance of going over your budget. Once a limit is set it takes effect immediately; a waiting period applies if you wish to increase it.

Time-Out

If you want to take a short break, temporarily suspend your account for 24 hours up to 30 days. No bets or deposits are possible during this period.

Self-Exclusion

For long-term protection, exclude yourself for 6 months or permanently. If you attempt to open a new account after self-exclusion, that account will also be closed.

Session Time Limits

Set a maximum duration for each session. When the time is up, a notification appears, and if you do not stop, you will be automatically logged out.

Betting and Spending History

View your complete betting and deposit-withdrawal history. Analyse your spending patterns and reset limits as needed.

Expert Support

If you feel gambling is turning into a problem, let our live chat team know. We will guide you toward the right support.

21+ Age Requirement

et99 is an adults-only platform. We strictly ensure that only individuals aged 21 or above can open an account and place bets. Age is verified during registration and additional proof is requested if there is any doubt.

If someone you know is trying to use our platform while underage, please notify our support team. We take our responsibility to protect minors very seriously.

If there are young children at home, make sure they do not have access to your et99 account. Log out and use a strong password.

For players aged 21 and above only

Advice for Parents

  • Use a PIN or password lock on your computer or mobile device.
  • Use separate passwords for banking and betting apps.
  • Do not leave betting activity open in front of children.
  • Consider installing safe browsing software.
  • Never share your account credentials with anyone.

Warning Signs of Problem Gambling

If you notice the following signs, it may be a signal that your gambling habits are heading in a problematic direction. Be honest with yourself.

  • Repeatedly placing more bets to try to recover money you have lost.
  • Borrowing money from family or friends because of gambling.
  • Feeling restless or irritable when you are unable to stop playing.
  • Trying to keep your gambling habits secret.
  • Continuing to gamble even when it is harming your work, family, or studies.
  • Using money meant for food or bills on gambling.

What Should You Do in This Situation?

If you notice any of the above signs in yourself, take the following steps immediately:

1

Stop Playing and Take a Break

Activate a time-out or self-exclusion on your account. Let the et99 support team know via live chat.

2

Talk to Someone You Trust

Share the situation with a family member or trusted friend. It is better not to try to face it alone.

3

Seek Professional Help

Consult a mental health professional or counsellor. With the right support, recovery is entirely possible.

4

Reassess Your Budget

Review your financial situation and set a strict budget for any future play.

How to Use the Protection Tools

The responsible gambling tools at et99 are easy to use. Step-by-step instructions are given below.

Deposit Limit

Go to Account Settings → select "Responsible Gambling" → "Deposit Limit" and choose the amount and time period.

Time-Out

From the "Responsible Gambling" menu, choose "Time-Out" and set the break duration from 24 hours up to 30 days.

Self-Exclusion

Select the "Self-Exclusion" option and choose the duration. Once activated, it will not be possible to log in to the account.

Live Chat Support

If you have any trouble activating any tool, get help from our Bengali-speaking team on 24/7 live chat.

Best Practices for Safe Betting

Follow These

  • Play only for entertainment — do not treat it as a source of income.
  • Set a budget in advance and stick to it strictly.
  • Take regular breaks and spend time on other activities.
  • Keep a clear head when playing — do not bet when angry or frustrated.
  • Focus on the enjoyment of the experience rather than aiming to win.

Avoid These

  • Do not bet after drinking alcohol or using substances.
  • Do not place larger bets to try to recover money you have lost.
  • Do not gamble with borrowed or loaned money.
  • Do not spend long stretches of time playing without a break.
  • Never assume that you will "definitely" win.

Support and Contact

The et99 team is always by your side on responsible gambling matters. Reach us through any of the channels below.

24/7 Live Chat

Our Bengali-speaking support team is available on live chat 24 hours a day, 7 days a week. Get immediate help with any issue.

Email Support

Email us at [email protected] for detailed information on responsible gambling or for help with any tools.

Questions About Responsible Gambling

Answers to frequently asked questions about responsible gambling are given below.

After logging in, go to Account Settings and find the "Responsible Gambling" section. There you will find options to set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately; however, increasing a limit is subject to a 24-hour waiting period. Contact us via live chat for further assistance.

The duration of self-exclusion depends on your choice — it can be 6 months, 1 year, or permanent. If you choose permanent self-exclusion, your account will be closed forever. For a fixed-term self-exclusion, you may reapply after the period ends, but a reflection period is applied before reactivation.

There are some common signs: repeatedly placing bets to recover lost money, being unable to stop gambling even when it harms your family or work, gambling on borrowed money, or hiding your gambling activity — these are warning signs. Read the "Warning Signs" section above carefully and be honest with yourself.

Yes, during a time-out you will not be able to place new bets or make deposits, but you can request a withdrawal of funds already in your account. Contact our team via live chat for assistance with this.

No. et99 strictly prohibits accounts for anyone under the age of 21. Age is verified during registration and identity documents are requested if there is any doubt. Protecting minors is our highest priority.

Contact our 24/7 live chat support or email us at [email protected]. Our Bengali-speaking team will help you use the right tools and find professional support resources if needed. Visit our FAQ page for more questions.

Enjoy Safely — et99 Is Always by Your Side

Play responsibly and enjoy et99's extensive game library, cricket betting, and casino experience. If you need help, we are always ready.

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